Privacy Policy

Last updated: August 31, 2026

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

This Privacy Policy is issued in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Fgfactory Australia Pty Ltd, ABN 82 675 957 392, 2 Shrewsbury Street, Bentleigh East, 3165.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: Australia
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to Fgfactory Australia, accessible from https://fgfactory.com.au/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies
Type: Session Cookies Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies Type: Persistent Cookies Administered by: Us Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as Your language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
Analytics Cookies
Type: Persistent Cookies Administered by: Third Parties
Purpose: We use Google Analytics, deployed via Google Tag Manager, to understand how visitors use the Website and to improve it. These Cookies collect information such as pages visited, time spent on the site and approximate location. Google’s handling of this data is described at policies.google.com/privacy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Personal Information We Handle on Behalf of Our Clients

In the course of providing software development, design and related services, We may be given access to personal information held by Our clients. Where this occurs, We handle that information solely on the instructions of the client and in accordance with the terms of Our agreement with them. We do not use it for Our own purposes, do not disclose it to any other party except as directed by the client or required by law, and remove Our access on completion of the engagement. This Privacy Policy governs information We collect in Our own right; information handled on behalf of a client is subject to that client’s privacy policy and Our contractual obligations to them.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Overseas Disclosure and Transfer of Your Personal Data

Your information, including Personal Data, may be transferred to and stored on servers and systems located outside Australia. We use third-party service providers to host and process information on Our behalf.

Before disclosing Personal Data to an overseas recipient, We take steps that are reasonable in the circumstances to ensure the recipient does not breach the Australian Privacy Principles in relation to that information, including by engaging established providers that maintain recognised information security standards and by requiring Our subcontractors to sign confidentiality agreements.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

Delete Your Personal Data

You have the right to request that We delete the Personal Data We have collected about You. To make a request, contact Us at info@fgfactory.com.au. We will action Your request within a reasonable period, ordinarily within 30 days. Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Access to and Correction of Your Personal Data

You may request access to the Personal Data We hold about You, and You may ask Us to correct it if You believe it is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, contact Us at info@fgfactory.com.au. We will respond within a reasonable period, ordinarily within 30 days. We do not charge a fee for making a request. If We refuse a request for access or correction, We will tell You the reasons in writing and how You may complain about that decision.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

We are subject to the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act 1988 (Cth). If We become aware of unauthorised access to, unauthorised disclosure of, or loss of Personal Data that is likely to result in serious harm to any individual, We will assess the incident promptly and, where the scheme applies, notify the affected individuals and the Office of the Australian Information Commissioner as soon as practicable. Where the affected information belongs to a client, We will also notify that client without undue delay so that they can meet their own obligations.

Children’s Privacy

Our Service is directed to businesses and professional users and is not intended for children. We do not knowingly collect Personal Data from children. If You are a parent or guardian and You believe Your child has provided Us with Personal Data, please contact Us at info@fgfactory.com.au. If We become aware that We have collected Personal Data from a child, We will take steps to delete that information from Our systems.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Complaints

If You believe We have breached the Australian Privacy Principles or otherwise mishandled Your Personal Data, You may make a complaint by email to info@fgfactory.com.au with the subject line “Privacy Complaint”. Please include enough detail for Us to understand and investigate the matter.

We will acknowledge Your complaint within 5 business days and aim to provide a response within 30 days. If more time is needed, We will let You know.

If You are not satisfied with Our response, You may refer the complaint to the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5288, Sydney NSW 2001

Contact Us

If you have any questions about this Privacy Policy, You can contact us by email at info@fgfactory.com.au